This Privacy Policy explains how Blooming Dreams handles personal information in connection with its website, enquiries, consultations, bookings, and floral services for weddings and events.
This summary highlights how to navigate the information provided in this policy.
You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, incomplete, or out of date. In some cases, you may also object to certain uses of your information or ask us to limit how it is handled, subject to legal and operational limits.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records. If we cannot comply fully, we will explain the reason where appropriate.
Personal information is retained for the period needed to manage enquiries, quotes, bookings, fulfilment, accounting, dispute handling, and legal compliance. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless a longer retention period is required or permitted by law.
The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to bring it to your attention.
We use personal information to respond to enquiries, prepare quotes, arrange consultations, confirm orders, manage deposits and payments, coordinate flower preparation, delivery, pickup, and setup, and communicate about event details or changes. We also use information to maintain records, improve website performance, manage security, and meet legal, accounting, and administrative obligations.
We may share personal information with payment processors, website hosting providers, communication tools, bookkeeping services, and delivery or logistics partners where needed to operate the business and complete your request. We may also share information with professional advisers and other contractors who assist with administration, subject to confidentiality and appropriate use restrictions.
We may disclose personal information to regulators, law enforcement, courts, or other authorities when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns.
We may collect names, contact details, event dates, delivery or pickup instructions, consultation notes, payment-related information, and any details you choose to provide about floral preferences, venue requirements, or order changes. We may also collect technical information such as device data, browser data, and site usage records when you visit the website.
We collect personal information from contact forms, phone enquiries, consultation appointments, order communications, and payment or fulfilment arrangements. We may also receive information from service providers that help us operate the website, process payments, or support delivery and administration.
We may use session cookies, persistent cookies, and similar technologies for site operation, preference storage, security, and traffic analysis. These tools help us remember basic settings, maintain form functionality, and understand how the website is used.
You can usually manage cookies through your browser settings, including blocking or deleting them. Some site functions may not work properly if cookies are disabled. Where required, we may also present cookie choices through the website interface.
